Last updated: June 1, 2026
By accessing or using the website at www.koumo.shop (the "Site") and any services, software, applications, or content provided by Qionghai Koumo Information Technology Co., Ltd. ("Koumo IT," "we," "us," or "our"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to all of these Terms, you are not authorized to use the Site or our services.
These Terms constitute a legally binding agreement between you ("you" or "user") and Koumo IT. You represent that you are at least 18 years of age and have the legal capacity to enter into these Terms. If you are using the Site or services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting to the Site with an updated "Last updated" date. Your continued use of the Site or services after any modification constitutes your acceptance of the modified Terms. We recommend that you review these Terms periodically.
"Services" refers to all products, services, software, applications, content, features, and functionalities offered by Koumo IT through the Site or through separate service agreements, including but not limited to software development, cloud solutions, cybersecurity services, data analytics, digital transformation consulting, and AI solutions.
"Content" means all text, graphics, images, audio, video, software, data, compilations, and other materials displayed, transmitted, or made available on or through the Site.
"User Content" means any content, data, or materials that you submit, upload, post, transmit, or otherwise make available through the Site or in connection with the Services.
"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, design rights, moral rights, and any other intellectual property rights, whether registered or unregistered.
Certain features of our Services may require you to create an account. When you register, you agree to provide accurate, current, and complete information and to keep that information up to date. You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password, and for all activities that occur under your account.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security at support@koumo.shop. We are not liable for any loss or damage arising from your failure to safeguard your account credentials. We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms.
You agree to use the Site and Services only for lawful purposes and in accordance with these Terms. You agree not to:
All Intellectual Property Rights in and to the Site, Services, and Content are owned by Koumo IT or our licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in or to the Site, Services, or Content, except for the limited right to use them as expressly set forth herein.
Our Marks: The name "Koumo IT," the Koumo IT logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Koumo IT. You may not use such marks without our prior written permission.
Your Feedback: If you provide us with any suggestions, ideas, improvements, or other feedback regarding our Site or Services, you grant us an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and distribute such feedback for any purpose without any obligation to you.
You retain all ownership rights to User Content you submit. By submitting User Content, you grant Koumo IT a non-exclusive, worldwide, royalty-free, sub-licensable, and transferable license to use, reproduce, modify, adapt, publish, and distribute such User Content solely for the purpose of providing the Services to you.
You represent and warrant that: (i) you own or have the necessary licenses, rights, consents, and permissions to submit the User Content; (ii) your User Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party; and (iii) your User Content complies with all applicable laws and regulations.
We have the right, but not the obligation, to monitor, review, and remove any User Content that we believe, in our sole discretion, violates these Terms or applicable law.
For certain Services, additional terms and conditions may apply and will be provided to you at the time of engagement. In the event of any conflict between these Terms and any service-specific agreement, the service-specific agreement shall prevail with respect to that particular service. Service-specific terms may include, but are not limited to:
Fees for Services will be as set forth in the applicable service agreement or statement of work. Unless otherwise agreed in writing, all fees are: (i) stated in the currency specified in the applicable agreement; (ii) non-refundable except as expressly set forth in the applicable agreement; and (iii) exclusive of all taxes, duties, and levies, which you are responsible for paying.
Invoices are due within thirty (30) days of the invoice date unless otherwise specified. Late payments may accrue interest at a rate of 1.5% per month or the highest rate permitted by applicable law, whichever is lower. We reserve the right to suspend performance of Services for any overdue amounts.
Each party (the "Receiving Party") agrees to hold in confidence all non-public information disclosed by the other party (the "Disclosing Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information"). The Receiving Party agrees not to use or disclose Confidential Information except as necessary to perform its obligations under these Terms or as required by law.
Confidential Information does not include information that: (i) is or becomes publicly available through no fault of the Receiving Party; (ii) was rightfully in the Receiving Party's possession before disclosure; (iii) is independently developed by the Receiving Party without use of or reference to the Confidential Information; or (iv) is rightfully obtained from a third party without restriction.
This confidentiality obligation survives termination of these Terms for a period of five (5) years, or indefinitely for trade secrets.
To the maximum extent permitted by applicable law, in no event shall Koumo IT, its officers, directors, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for loss of profits, goodwill, use, data, business interruption, or other intangible losses, arising out of or in connection with these Terms, the Site, or the Services, whether based on warranty, contract, tort (including negligence), strict liability, or any other legal theory, even if Koumo IT has been advised of the possibility of such damages.
To the maximum extent permitted by applicable law, Koumo IT's total cumulative liability to you for any and all claims arising out of or relating to these Terms, the Site, or the Services shall not exceed the greater of: (i) the total fees paid by you to Koumo IT in the twelve (12) months preceding the event giving rise to the claim; or (ii) one hundred US dollars (USD $100).
The limitations in this section shall apply notwithstanding the failure of essential purpose of any limited remedy. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.
The Site and Services are provided on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the maximum extent permitted by applicable law, Koumo IT disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and warranties arising from course of dealing or usage of trade.
We do not warrant that: (i) the Site or Services will meet your specific requirements; (ii) the Site or Services will be uninterrupted, timely, secure, or error-free; (iii) the results that may be obtained from the use of the Site or Services will be accurate or reliable; (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Site or Services will meet your expectations; or (v) any errors in the Site or Services will be corrected.
We are not responsible for any content, data, or information provided by third parties that may be accessed through the Site or Services. No advice or information, whether oral or written, obtained by you from us or through the Site or Services shall create any warranty not expressly stated in these Terms.
You agree to defend, indemnify, and hold harmless Koumo IT, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (i) your use of the Site or Services in violation of these Terms; (ii) your User Content; (iii) your violation of any applicable law or the rights of any third party; or (iv) your negligence, willful misconduct, or fraud.
We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with us in asserting any available defenses.
These Terms will remain in full force and effect as long as you continue to access or use the Site or Services. We may suspend or terminate your access to the Site or Services at any time, without prior notice or liability, for any reason, including if we believe you have violated these Terms.
Upon termination: (i) all rights granted to you under these Terms immediately cease; (ii) you must promptly discontinue all use of the Site and Services; and (iii) we may delete your account and any related User Content, subject to our data retention obligations under applicable law and our Privacy Policy.
Sections 2, 5, 6, 9, 10, 11, 12, 14, 15, 16, 17, and 18 shall survive any termination of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China, without regard to its conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.
Informal Resolution: Before initiating any legal proceeding, you agree to first attempt to resolve any dispute informally by contacting us at support@koumo.shop. We will work together in good faith to resolve the dispute within thirty (30) days of notification.
Arbitration: If informal resolution fails, any dispute arising out of or relating to these Terms shall be finally settled by arbitration administered by the Hainan International Arbitration Commission (HIAC) in accordance with its arbitration rules. The seat of arbitration shall be Haikou, Hainan Province, China. The language of the arbitration shall be English or Chinese, as mutually agreed. The award of the arbitration tribunal shall be final and binding upon both parties.
Jurisdiction: For any disputes not subject to arbitration, the parties submit to the exclusive jurisdiction of the courts located in Qionghai City, Hainan Province, China.
Neither party shall be liable for any failure or delay in performing its obligations under these Terms (other than payment obligations) where such failure or delay results from any cause beyond that party's reasonable control, including but not limited to: acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, epidemics, pandemics, strikes, shortages of transportation facilities, fuel, energy, labor, or materials, or failures of telecommunications or internet infrastructure.
The affected party shall promptly notify the other party of the force majeure event and shall use reasonable efforts to mitigate its effects and resume performance as soon as possible.
These Terms, together with any service-specific agreements, statements of work, and our Privacy Policy, constitute the entire agreement between you and Koumo IT regarding your use of the Site and Services, superseding any prior agreements, understandings, or representations, whether written or oral.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible to reflect the original intent of the parties, and the remaining provisions shall remain in full force and effect. The failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign, delegate, or transfer these Terms, your account, or your rights or obligations hereunder, by operation of law or otherwise, without our prior written consent. Any attempted assignment without such consent shall be null and void. We may freely assign or delegate these Terms, in whole or in part, without notice or consent. These Terms shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns.
All notices under these Terms shall be in writing and shall be deemed given when: (i) delivered personally; (ii) sent by confirmed email; (iii) sent by reputable overnight courier with tracking; or (iv) posted on the Site. Notices to you may be sent to the email address you provide during registration or in your account profile. Notices to Koumo IT shall be sent to:
Qionghai Koumo Information Technology Co., Ltd.
Room 103, No. 29 Dongfeng Road, Jiaji Town
Qionghai City, Hainan Province 571400, China
Email: support@koumo.shop
No waiver of any term, provision, or condition of these Terms, whether by conduct or otherwise, shall be valid unless in writing and signed by the party against whom such waiver is sought. No failure or delay by either party in exercising any right under these Terms shall operate as a waiver of that right. A waiver of any right or remedy on any one occasion shall not be construed as a bar to or waiver of any right or remedy on any future occasion.
If you have any questions about these Terms, please contact us:
Qionghai Koumo Information Technology Co., Ltd.
Room 103, No. 29 Dongfeng Road, Jiaji Town
Qionghai City, Hainan Province 571400, China
Email: support@koumo.shop
Phone: +86 15277346271